As in all things tied to information distribution, a scope statement defines at the beginning, the objective, purpose, function and limitations of its existence. Likewise, information about CCTV surveillance infrastructure, personnel, equipment, operations and captured images should meet specific requirements of a scope. The acronym S.C.O.P.E spells it out clearly and simply: It must be Segregated, Confidential, Organized, Prioritized and Executed. Each of these five elements form the foundation of CCTV surveillance. The fifth element is only effective if the functions and setup of the control room is designed to support security or investigations.
In a nut shell, CCTV surveillance in security support is a planned operation of collecting information from recorded camera video feed inside a control room by consciously deploying options to mitigate various safety and security risk factors or undesirable outcomes with contingencies that deliberately and legally eliminate immediate and potential threat to business assets.
Operators of CCTV equipment are the key components in a CCTV Control room that should be set up, or redesigned, according to a CCTV operational requirements plan and the CCTV room staff, as end users, should participate in this process.
Even the selection of CCTV operators should also follow a formal process and be based on a sound analysis of the job expectations, equipment and systems. Job competencies and tasks should be derived from the function requirements of the control room.
That my friend is lesson 101 of CCTV control room ergonomics having the CCTV operator in mind.
“Remember the SCOPE”
Human Factors in any control room environment has been the focus of my research into trying to understand what makes the job of an operator relatively challenging and how to mitigate options for better job satisfaction.
CCTV surveillance is a relatively new concept of security support in Papua New Guinea. Bearing in mind that, internet and social media, email and blogs have transformed business through computers and mobile phones making online marketing and advertising to be competitive inside the international information arena in recent years of cyber activities which inevitably brought about the introduction of the Cyber Law by the government in 2016.
So as far as CCTV monitoring is concerned, we only have a handful of trained operators in the country who really understand and appreciate the function of CCTV surveillance from a control room and dedicated CCTV workstations.
In 2005 a fully functional CCTV control room with an arsenal of 126 analog cameras, digital video recording, two workstations and the pioneering CCTV operators without any formal CCTV operator training embarked on the job of CCTV monitoring of high security assets in the mining operations situated in Enga Province. That job since has expanded to a little over 400 analog and digital cameras, recruiting and training of more operators and a state of the art CCTV control room in the country along with its own technical support team.
The expansion came with increased workload and stress on the operators whom I have had the privilege and opportunity of supervising and managing the day to day operations on a 21 days FIFO roster. Remuneration is an issue but the last eight months have been the reason for understanding and implementation of standards, training and health requirements in improved work performance of the operators and increased job satisfaction.
Stay with me because I am going to post more articles about the ergonomics of a CCTV control room and functions with some CCTV surveillance training that I developed throughout the pursuit of improving job satisfaction as opposed to financial appraisal.
“Remember the SCOPE.”
The future in identity theft is here on Facebook. This has already happened to some of my Facebook friends and it comes in the form of Facial Recognition software apps. Every time you try out one of their apps you resign your privacy rights of your contacts, GPS location and pictures. It then collects your selfies for its database to create virtual facial images of a person complete with aged variations, opposite sex and various other combinations. The downside to this technology is your online privacy, online behavior and security is at risk and inevitably the theft of your identity for scams and malicious attacks.
These island “asples” or villagers in Madang providing homes for rent, use the opportunity to earn money from rent, favours and other requests from their tenants as they do not have the land space to make gardens or cash crops. There are some good people there with the genuine heart to accommodate people and maintain their livelihood through Rent payments but most Police reports have highlighted an attitude or lack of respect towards tenants by these Island villagers from Madang. From the spectacular Siar islands to Savun, Panitibun, Ulifun, Billia and Karanget Island; they all bear a similar trend of induced Marijuana and homemade brew consumption and crimes that have poisoned the vibrancy of Island dwelling. Madang is not friendly and peaceful as it used be and this has tainted the beautiful maritime province.
Below is an incident report portraying the selfishness and perverse attitudes of a landlord known for using marijuana, making and consuming homemade brew, harbouring criminals in exchange for cash and entertainment, requesting sexual favours and other unacceptable grudges towards his tenants.
Read Billia incident
Download Billia incident – Property listing and Values