Control Room Egornomics 101 : Visual Support (PIRs)

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PIR stands for Priority Information Requirements and it is a list of information gathering tasks listed in order of priority depending on the urgency, necessity and availability of resources required to support the execution of an operational decision. An effective support function of a CCTV control room is to deliver PIRs to all members of an organisation. PIRs is the key to facilitating visibility and support from an organization, particularly senior management.

The key issue is to determine the nature of the security support that the CCTV control room is to fulfil, and then support CCTV operators in fulfilling this function by ensuring that security is appropriately prioritised in their day to day working routines. In practice it is rarely the case that CCTV control rooms fulfil only a security function – in addition they may act as an information point for queries, or a gatherer of evidence or provide administrative duties to the organisation in which they are based. A CCTV operator, undertaking a variety of tasks that fall under each of these functions, will inevitably have to prioritise particular tasks over others when the control room gets busy. This is discussed further in the WATCH components.

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Jakeman's 10-20

"When the power of love overcomes the love of power, the world will know peace." - Jimmy Hendrix (1942 - 1970)

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