Human Factors in any control room environment has been the focus of my research into trying to understand what makes the job of an operator relatively challenging and how to mitigate options for better job satisfaction.
CCTV surveillance is a relatively new concept of security support in Papua New Guinea. Bearing in mind that, internet and social media, email and blogs have transformed business through computers and mobile phones making online marketing and advertising to be competitive inside the international information arena in recent years of cyber activities which inevitably brought about the introduction of the Cyber Law by the government in 2016.
So as far as CCTV monitoring is concerned, we only have a handful of trained operators in the country who really understand and appreciate the function of CCTV surveillance from a control room and dedicated CCTV workstations.
In 2005 a fully functional CCTV control room with an arsenal of 126 analog cameras, digital video recording, two workstations and the pioneering CCTV operators without any formal CCTV operator training embarked on the job of CCTV monitoring of high security assets in the mining operations situated in Enga Province. That job since has expanded to a little over 400 analog and digital cameras, recruiting and training of more operators and a state of the art CCTV control room in the country along with its own technical support team.
The expansion came with increased workload and stress on the operators whom I have had the privilege and opportunity of supervising and managing the day to day operations on a 21 days FIFO roster. Remuneration is an issue but the last eight months have been the reason for understanding and implementation of standards, training and health requirements in improved work performance of the operators and increased job satisfaction.
Stay with me because I am going to post more articles about the ergonomics of a CCTV control room and functions with some CCTV surveillance training that I developed throughout the pursuit of improving job satisfaction as opposed to financial appraisal.
“Remember the SCOPE.”